Effective Date: 12th May 2026
Optimist, operated by Octolife Climate Solutions Private Limited, offers a comprehensive warranty on its air conditioners. This Warranty Policy sets out the scope of coverage, conditions of validity, exclusions, and the process for making a warranty claim.
This warranty is in addition to, and does not limit, your statutory rights as a consumer under the Consumer Protection Act, 2019 and other applicable Indian law.
Optimist air conditioners are covered under the following warranty terms from the date of installation by an authorised Optimist technician:
Component
Outdoor Unit (ODU) — All Components
Coverage Period
5 Years
What is Covered
Parts and labour at ₹0
Component
Compressor
Coverage Period
10 Years
What is Covered
Parts and labour at ₹0
Component
Indoor Unit (IDU) — Critical Parts
Coverage Period
5 Years
What is Covered
Parts and labour at ₹0
Component
Refrigerant Gas
Coverage Period
5 Years
What is Covered
Refill and repair at ₹0 in all cases
Component
Remote Control
Coverage Period
5 Years
What is Covered
Parts and labour at ₹0; physical damage excluded
All covered repairs and replacements are carried out at ₹0 to the customer. No labour charges, gas refill charges, or part replacement charges are payable for faults covered under this warranty.
The following are excluded from this warranty:
The warranty activates automatically upon successful installation of the product by an authorised Optimist installation partner. No separate registration is required for the warranty to be valid.
The warranty period commences from the date of installation. Customers may verify their warranty status, coverage details, and service history through the Optimist mobile application or by contacting Optimist customer support using the product serial number.
This warranty is valid subject to the following conditions:
Breach of any of the above conditions will render this warranty void.
This warranty is valid pan-India. If the product is relocated from its original installation address, the following conditions apply:
If relocation or reinstallation is carried out by an unauthorised technician, the warranty shall be void in its entirety from the date of such relocation.
This warranty is transferable to a subsequent owner of the product. The warranty transfers automatically and is linked to the product serial number. No notification to Optimist is required for the transfer to be effective.
The new owner may verify the warranty status through the Optimist mobile application or by contacting Optimist customer support with the product serial number. The warranty shall remain valid for the remainder of the original warranty period from the original installation date, regardless of any change in ownership.
Email: care@optimist.in
Support Hours: Monday to Saturday, 10:00 AM - 6:00 PM IST
Upon receipt of a warranty claim, Optimist will arrange for an authorised service engineer to visit the customer's premises and inspect the product. If the fault is confirmed to be covered under this warranty, the necessary repair or part replacement will be carried out at ₹0 to the customer. No prior approval or additional documentation is required from the customer for covered repairs.
In cases where a spare part required for repair is unavailable or discontinued, Optimist will endeavour on a best-effort basis to replace the product unit with an equivalent or superior model. Optimist does not guarantee unit replacement where spare parts are unavailable.
Optimist's liability under this warranty is limited to repair or replacement of the faulty part or, where applicable, the product unit. Optimist shall not be liable for any indirect, incidental, or consequential loss or damage arising from a product fault or warranty repair, including but not limited to loss of use, loss of comfort, or damage to property.
This warranty does not cover any costs associated with third-party services, civil or electrical work, or accessories not supplied by Optimist.
This Warranty Policy is to be read in conjunction with the Terms and Conditions of Purchase and the Return, Refund and Cancellation Policy available at www.optimist.in. In case of any conflict between this Policy and those documents, this Warranty Policy shall prevail in matters specifically relating to warranty coverage and claims.
This Warranty Policy shall be governed by the laws of India. Any disputes arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts at Gurgaon, Haryana, in accordance with the Terms and Conditions of Purchase.