Last Updated: 12th May 2026
This summary is provided solely for convenience and does not replace the binding legal provisions contained in this Agreement. In the event of any inconsistency between this summary and any other section of these Terms, the detailed provisions shall prevail.
The Website and App operated by Optimist permit the purchase of products and services for delivery and use within India only. Access to, and use of, the Website, App, or Services is subject to the Terms set forth below. By accessing or using the Website or App, creating an account, placing an Order, making a payment, registering a product, scheduling installation or service, or otherwise interacting with Optimist in any manner, you expressly acknowledge that you have read, understood, and agreed to be bound by these Terms.
These Terms are subject to modification from time to time. The "Last Updated" date reflects the most recent revision. Continued use after such modification constitutes acceptance.
The website located at www.optimist.in (the "Website") and the Optimist mobile application (the "App") are owned and operated by Octolife Climate Solutions Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at Plot 82, First Floor, Udyog Vihar Phase-4, Gurgaon, Haryana -122015, Haryana, India ("Optimist", "Company", "We", "Us", or "Our").
These Terms and Conditions ("Agreement" or "Terms") constitute a legally binding contract between Optimist and any person who accesses the Website or App, places an Order, or uses any Service provided by Optimist (the "Customer", "You", or "User").
This Agreement is an electronic record within the meaning of the Information Technology Act, 2000 and rules framed thereunder, and does not require physical or digital signature. By performing any act of acceptance described herein, You agree that this Agreement is enforceable against You in the same manner as a written and signed contract.
These Terms govern and apply to:
In addition to these Terms, the following policies form an integral part of this Agreement and are incorporated by reference:
In case of conflict, the specific policy governing that subject matter shall prevail.
You indicate Your acceptance of these Terms by:
If You do not agree with these Terms, You must not use the Website, App, or Services.
Unless the context otherwise requires:
4.1 "Affiliate" means any entity directly or indirectly controlling, controlled by, or under common control with Optimist.
4.2 "App" means the Optimist mobile application.
4.3 "Customer" / "You" / "User" means any person accessing or using the Website, App, or Service.
4.4 "Documentation" means manuals, guides, policies, FAQs, videos, instructions, and other materials made available by Optimist.
4.5 "Instruction" means any request, command, Order, or interaction initiated by You through the Website, App, or other communication channel.
4.6 "Order" means an offer made by You to purchase Products from Optimist.
4.7 "Product" means air conditioners, parts, accessories, extended warranty, AMC, or any goods sold by Optimist.
4.8 "Service" includes the Website, App, installation, maintenance, warranty, support, and any action undertaken by Optimist in response to Your Instructions.
4.9 "Third-Party Service Provider" means payment processors, logistics partners, installation vendors, service engineers, or any third party engaged by Optimist.
The Service is intended only for persons who are at least 18 years of age and legally capable of entering into binding contracts under Indian law.
By using the Service, You represent and warrant that You are legally competent to do so. If You are under 18 years of age, You must not place Orders or interact with the Service except through a parent or legal guardian.
Optimist reserves the right to deny access or cancel Orders where eligibility cannot be verified.
Optimist uses commercially reasonable efforts to ensure continuous availability of the Website and App. However, uninterrupted or error-free operation cannot be guaranteed due to:
Optimist may impose technical or non-technical limitations on usage, including transaction limits, bandwidth restrictions, or account-level controls, without prior notice.
You may be required to create an account to access certain Services. You agree to provide accurate, current, and complete information and to update it as necessary.
You are solely responsible for maintaining confidentiality of your login credentials and for all activities conducted under your account. Optimist shall not be liable for any loss or damage arising from unauthorized access caused by Your failure to safeguard credentials.
You may submit reviews, feedback, ratings, or communications ("Content"). You represent that You own or control all rights to such Content and that it does not violate any law or third-party rights.
By submitting Content, You grant Optimist a perpetual, irrevocable, royalty-free, worldwide, and sublicensable right to use, reproduce, modify, publish, translate, distribute, and display such Content for operational, marketing, analytical, or improvement purposes, without compensation or attribution.
Optimist reserves the right to remove Content at its discretion without notice.
You shall not use the Website, App, or Services in a manner that:
Optimist may suspend or terminate access immediately upon detecting such conduct and may initiate legal action where necessary.
Certain aspects of the Service are performed by Third-Party Service Providers, including payment gateways, logistics providers, and service engineers.
Optimist does not control, endorse, or guarantee the performance of such third parties and shall not be responsible for their acts or omissions. You agree to comply with their applicable terms and conditions.
Optimist reserves the right to modify, suspend, or discontinue any part of the Service or these Terms at any time. Changes will be posted on the Website or App with an updated revision date.
Your continued use after such modification constitutes acceptance of the revised Terms.
All rights not expressly granted to You under this Agreement are reserved by Optimist. No implied rights are granted.
Any Order placed by You through the Website or App constitutes a legally binding offer made by You to purchase the Product(s) specified in such Order, subject to these Terms. An Order is not deemed accepted by Optimist merely upon receipt of payment or issuance of an order confirmation.
Upon successful placement of an Order, Optimist will issue an acknowledgement via email, SMS, or App notification ("Order Confirmation"). Such confirmation is only an acknowledgement of receipt of Your offer and does not constitute acceptance.
Acceptance of Your Order occurs only when Optimist dispatches the Product(s) and issues a dispatch confirmation ("Dispatch Confirmation"). Optimist reserves the absolute right to cancel any Order prior to dispatch without assigning any reason, provided that where Optimist cancels an Order prior to dispatch, any payment received from You shall be refunded in full to the original payment method within 7 to 10 business days.
Optimist may, at its sole discretion, refuse or cancel Orders in cases including but not limited to:
In such cases, any payment received shall be refunded in accordance with Section 22 (Refunds).
Products sold through the Website and App are intended for personal, residential use only. You represent that Products are not purchased for resale or commercial exploitation.
Business or bulk Orders may be accepted at Optimist's sole discretion upon submission of required documentation, including GSTIN. Optimist reserves the right to reject such Orders without assigning reason.
All prices are displayed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. Prices may change without notice and shall be final at the time of Order placement.
In the event of a pricing or description error, Optimist reserves the right to cancel the Order and refund any amount paid.
You shall bear all applicable taxes, including GST, duties, cess, and levies. Tax invoices will be issued in accordance with applicable laws. Any change in tax rates after Order placement but before invoicing shall be applied in accordance with law.
Payments may be made via credit card, debit card, UPI, net banking, EMI, or other methods offered by third-party payment gateways.
All payments are processed by independent third-party gateways. Optimist does not store card or banking details and shall not be liable for failed, delayed, or reversed transactions.
Any disputes regarding payment must be resolved with the issuing bank or payment provider. Optimist shall not be liable for any losses arising from payment gateway errors.
Optimist may offer EMI or No-Cost EMI options at its sole discretion. EMI approval is subject to the issuing bank's policies and eligibility criteria.
Optimist shall not be responsible for:
All EMI disputes must be resolved directly with the bank or NBFC.
You may cancel an Order without penalty before dispatch, provided the cancellation option is available in the account dashboard. Once the Product is dispatched, cancellation is not permitted except as provided below.
Cancellation after dispatch is permitted only in limited circumstances including:
Optimist reserves the right to inspect and verify such claims before approving cancellation. If cancellation is approved, refund shall be processed as per Section 22. In addition, You may exercise Your right to return the Product within 30 days of installation in accordance with Optimist's Return & Refund Policy, which is incorporated into this Agreement by reference.
Refusal of delivery for reasons other than damage or incorrect product may attract logistics and handling charges, which shall be deducted from the refund amount.
Delivery is available only within India to serviceable pincodes. Optimist reserves the right to restrict delivery to certain locations.
Products shall be delivered to the address provided at the time of Order placement. You are responsible for ensuring accuracy of the address and availability of a recipient.
You acknowledge that delivery of large appliances depends on availability of adequate access (stairs, lifts, passages). If delivery cannot be completed to the specified address, delivery may be completed at ground-floor location, which shall be deemed successful delivery.
You must inspect the Product immediately upon delivery. If damage is observed, you must either refuse delivery or note the damage on the proof-of-delivery document.
Delivery timelines are estimates only. Optimist shall not be liable for delays caused by logistics, weather, government orders, or third-party failures.
In case of incorrect delivery, you must notify Optimist immediately. Optimist will take reasonable steps to resolve the issue.
If a Product is lost in transit, Optimist may, at its discretion, replace the Product or issue a refund if replacement is not commercially viable.
Refunds shall be processed to the original payment method only and may take 7–10 business days.
Optimist may deduct reasonable logistics, payment gateway, or handling charges where cancellation occurs after dispatch or refusal without valid reason.
Refunds shall not be made in cash or to alternate accounts.
Title and ownership of the Product transfers to You upon successful delivery. Risk of loss or damage also transfers upon delivery.
The remedies provided in this Part constitute Your sole and exclusive remedies for Order-related issues. Optimist's liability is limited to refund or replacement at its discretion.
Installation of Optimist air conditioners shall be carried out only by authorised service partners appointed by Optimist. Installation is available only at residential addresses within India that fall within Optimist's serviceable network. Installation is scheduled separately after delivery and is not automatic upon delivery unless explicitly stated.
Standard installation includes mounting of indoor and outdoor units, basic piping up to the specified length, vacuuming, electrical connection to existing point, and performance testing. Any additional work including extended piping, core cutting, civil work, additional wiring, brackets, stands, or stabilizers shall be chargeable to the Customer at prevailing rates and payable directly to the service engineer or Optimist as specified.
You are responsible for ensuring that the installation site is safe, accessible, and ready for installation. If the service engineer determines that the site is unsafe, structurally unsuitable, or violates installation guidelines, installation may be refused or rescheduled without liability to Optimist.
Optimist reserves the right to refuse installation where:
Where Optimist refuses installation, the Customer shall be entitled to a refund of the Product price paid. Delivery charges and installation charges, if any, shall not be refunded.
Warranty activates automatically upon successful installation of the Product by an authorised Optimist service partner. No separate registration is required for warranty to be valid. The Optimist App may be used to verify warranty status, view coverage details, and access service history.
Warranty covers manufacturing defects under normal domestic use. It does not cover consumables, cosmetic damage, or failures due to improper installation, voltage fluctuations, misuse, or unauthorised repair. Full details of warranty coverage are set out in the Warranty Policy available at www.optimist.in/warranty.
Warranty shall be void if:
Extended warranty and Annual Maintenance Contracts ("AMC") may be purchased separately and are governed by their own terms. Acceptance of AMC is subject to product condition and serviceability.
AMC may cover labour, parts, gas, preventive maintenance visits, and service response times depending on the selected plan. Coverage is limited to normal residential use.
AMC does not cover:
Optimist reserves the right to charge separately for non-covered services.
Service requests must be raised through the App, Website, or authorised call centre. You must provide accurate information regarding the issue.
Service engineers may inspect the Product to determine fault origin. Optimist reserves the right to repair, replace, or refund at its sole discretion where repair is not commercially viable.
Any replaced parts become the property of Optimist. Optimist may use reconditioned parts with equivalent performance.
Optimist may refuse service where:
Optimist may offer paid cleaning services for indoor and outdoor units. Cleaning services include basic washing, filter cleaning, and performance checks, and do not include repairs, gas refilling, or part replacement.
Cleaning services must be prepaid and may be rescheduled subject to availability. Refunds for unused cleaning services may be processed at Optimist's discretion.
By pairing the Product with the App, you consent to remote diagnostics, performance monitoring, energy tracking, firmware updates, and service alerts.
Optimist may collect anonymised usage data for product improvement, warranty validation, and service optimisation.
You authorise Optimist to access device data remotely to diagnose issues during service requests.
Optimist may discontinue models or parts at its discretion. Where spare parts are no longer available, Optimist may offer replacement, upgrade, or refund at depreciated value in accordance with applicable policy.
Optimist shall not be liable for:
Optimist's liability shall be limited to repair, replacement, or refund at its discretion.
All intellectual property rights in and to the Website, App, Products, Services, software, firmware, product designs, industrial designs, technical documentation, algorithms, data models, trademarks, trade names, logos, domain names, content, text, graphics, images, videos, and all related materials ("Optimist IP") are owned exclusively by Optimist or its licensors.
Nothing in this Agreement grants You any right, title, or interest in Optimist IP except the limited right to use the Website and App in accordance with these Terms.
All content on the Website and App is protected under Indian and international copyright and database laws. Compilation of content, product listings, pricing, and data structures constitutes proprietary databases owned by Optimist.
You may not reproduce, modify, distribute, scrape, harvest, or create derivative works from any part of the Website, App, or Service without prior written permission.
Optimist grants You a limited, non-exclusive, non-transferable, revocable license to access and use the Website and App for personal, non-commercial purposes only, subject to these Terms.
You shall not:
By submitting any content, feedback, or communications to Optimist, You grant Optimist and its Affiliates a perpetual, irrevocable, royalty-free, worldwide, sublicensable license to use, reproduce, modify, publish, distribute, and display such content in any form or media for operational, analytical, or promotional purposes.
You waive any moral rights in such content to the extent permitted by law.
To the maximum extent permitted by law, the Website, App, Products, and Services are provided on an "AS IS" and "AS AVAILABLE" basis.
Optimist makes no warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, reliability, performance, or uninterrupted operation.
Optimist does not warrant that:
To the maximum extent permitted by applicable law:
You agree to indemnify, defend, and hold harmless Optimist, its Affiliates, directors, officers, employees, agents, and service partners from any claims, damages, losses, liabilities, costs, or expenses (including legal fees) arising out of:
The Website or App may contain links to third-party websites or services. Optimist does not control or endorse such third parties and shall not be responsible for their content, performance, or policies. You access third-party services at Your own risk.
Optimist shall not be liable for failure or delay in performance due to events beyond its reasonable control, including but not limited to:
Performance obligations shall be suspended for the duration of such events.
This Agreement remains effective from the date of acceptance until terminated.
Optimist may suspend or terminate Your access, account, or Orders at its sole discretion, without notice, if You violate these Terms, misuse the Service, or engage in unlawful conduct.
You may terminate this Agreement by ceasing use of the Website, App, and Services, subject to outstanding obligations.
Upon termination, Optimist may:
The following sections shall survive termination: Intellectual Property, Warranty Disclaimers, Limitation of Liability, Indemnification, Governing Law, Jurisdiction, and any provisions which by their nature should survive.
You may not assign Your rights or obligations under this Agreement without Optimist's prior written consent. Optimist may assign this Agreement without restriction.
If any provision is held unenforceable, the remaining provisions shall remain in full force and effect.
Failure by Optimist to enforce any right shall not constitute a waiver of such right.
Nothing in this Agreement creates a partnership, employment, or agency relationship between You and Optimist.
This Agreement shall be governed by the laws of India. Courts at Gurgaon, Haryana shall have exclusive jurisdiction over any dispute arising out of or in connection with this Agreement.
Words importing singular include plural and vice versa; references to statutes include amendments; headings are for convenience only and do not affect interpretation.
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, Optimist has designated a Grievance Officer to address customer complaints and concerns.
Grievance Officer
Name: Anand
Organisation: Octolife Climate Solutions Private Limited
Email: care@optimist.in
Support Hours: Monday to Saturday, 10:00 AM - 6:00 PM IST
Response Timeframe: Acknowledgement within 48 hours; resolution within 30 days