Last updated: 1 Jan 2026
This Return, Refund and Cancellation Policy ("Policy") sets out the terms and conditions under which Optimist (operated by Octolife Climate Solutions Private Limited) accepts cancellation, return, replacement, or refund requests for products purchased through www.optimist.in, Optimist-owned retail stores, or authorized online marketplaces.
Optimist products are installation-based, large consumer durables, and therefore returns and refunds are governed by stricter verification processes compared to standard retail products. Customers are advised to read this Policy carefully before placing an order.
Customers may cancel their order only if the order has not yet been dispatched from the Optimist warehouse. Once a cancellation request is received, Optimist will verify the dispatch status. If the product has not left the warehouse, the cancellation will be approved.
Upon approval, the full order value (inclusive of taxes) will be refunded to the original mode of payment. Refunds are processed within five (5) to seven (7) business days, subject to bank processing timelines.
Once the product has been dispatched, cancellation requests will not be accepted except in the following circumstances:
Customers must report such issues within the timelines specified in Section 3.2 of this Policy. Optimist reserves the right to inspect and verify all such claims before approving cancellation. If cancellation is approved, a refund shall be processed in accordance with Section 3.5.
At the time of delivery, customers are required to inspect the outer packaging and the product for any visible damage. If the packaging appears damaged, torn, dented, or tampered with, customers should immediately report the same to the delivery personnel and Optimist customer support.
Customers must ensure that the model number and serial number on the product match the invoice provided at the time of delivery. Signing the delivery receipt without noting any damage shall be considered as acceptance of the product in good condition.
Any issues relating to physical damage, missing parts, or wrong product delivery must be reported within forty-eight (48) hours of delivery. Requests raised after this period may not be accepted.
Optimist offers a 30-Day Return Promise for eligible purchases.
If you are not satisfied with your Optimist air conditioner, you may request a return within 30 days from the date of installation by an authorised Optimist installation partner, subject to the conditions below.
To be eligible for a return:
Returns will not be accepted in cases involving:
Optimist reserves the right to inspect the product before approving the return request.
Customers must report the following issues within the timelines stated below:
In such cases, Optimist may provide a replacement, repair, or refund after verification.
Where Optimist refuses installation in accordance with Clause 25.4 of the Terms and Conditions of Purchase, the customer shall be entitled to a refund of the product price paid. Delivery charges and installation charges, if any, shall not be refunded. Such refunds are governed by the Terms and Conditions of Purchase and not by the 30-Day Return Promise under Clause 3.1 of this Policy.
To initiate a return or replacement request, customers must contact Optimist Customer Support at care@optimist.in.
Customers may be required to provide:
An authorised Optimist service engineer may inspect the product before approval of any return, replacement, or refund request.
All return or replacement requests are subject to verification. Optimist may arrange for a physical inspection or service engineer visit to verify eligibility of return as mentioned in Clause 3.1.
Optimist reserves the right to reject requests that do not meet the eligibility criteria mentioned in this Policy.
Once the return is approved and the product is successfully collected, refunds will be processed to the original payment method within applicable banking timelines.
Installation-related civil, electrical, or accessory costs paid to third parties are non-refundable.
| Mode of Payment | Refund Timeline |
|---|---|
| UPI / Card / Net Banking | 5–10 business days |
| EMI Transactions | As per bank processing cycle |
Optimist is not responsible for delays caused by banks or payment gateways.
After verification and approval of a return request, the customer is responsible for the following:
Returns or refunds shall not be accepted in the following cases:
Products purchased from unauthorised sellers or resellers are not eligible for return, refund, or warranty support.
For products purchased from third-party marketplaces such as Amazon or Flipkart, the return and refund policy of the respective marketplace shall apply. The 30-Day Return Promise under Clause 3.1 of this Policy does not apply to marketplace purchases. Customers are required to raise return or cancellation requests directly on those platforms. However, warranty and service support remain valid with Optimist.
Returns are applicable only for delivery-related or DOA issues or within the stipulated 30-day period from the date of installation. Any manufacturing defect identified after the return window has closed is covered under warranty, as per the Warranty Policy available at www.optimist.in/warranty. Warranty does not cover normal wear and tear, external damage, or issues caused by power fluctuations or site conditions.
For any queries or assistance regarding this Policy, customers may contact Optimist at:
Email: care@optimist.in
Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
Optimist reserves the right to modify or update this Policy at any time without prior notice. The revised Policy will be effective immediately upon publication on the website.
This Policy is framed in accordance with:
Optimist | Octolife Climate Solutions Private Limited | care@optimist.in.